www.StrategyKpi.com Software Refunds Policy.
StrategyKip.com provides Strategy Map and Balanced Scorecard software that it either Totally Free or has a Significant Usage Test Time.
We encourage all users to completely test the software before they purchase a software license.
When a customer purchases a software license from us, we generate an XML file which contains the customer's name and license details in an encrypted form.
This license file is to be located on the user's hard drive in the same folder where the StrategyKpi executable file is located.
The process of installing (or copying) this file can be automated or done manually as desired and is often accompanied by an OwnerLogo.png ffile which we generate for free.
We then email these files to the customer which completes the purchase process.
Every Customer must recognise that this license only applies to themselves.
The act of giving the license file to a non-member of their organization is an act that infringes copyright laws.
As the license file contains the customer's name and address, any such supplied license file will give a clear and false indication of invalid license and strategic data owhership.
Once we have emailed out a license file, it becomes impossible for us to retrieve this file from the Internet or from a customer's Inbox.
Hence, once we have emailed out a customer's software license file, it impossible for us to provide any kind of refund.
However we do try very hard to provide excellent support and at the time of writing this web page, all our support has always been free to everybody for as long as possible (usually forever).
Customer Support officially deals with software issues only.
However we love to help and often provide free advice regarding the actual content of a customer's Strategy Maps and Balanced Scorecards.
We also offer a low cost Strategy Map and Training Consulting service. The cost of this is much less expensive than normal commercial Strategic Planning Commercial rates.
For example it is normally possible for us to create a Strategy Map based on a customer's own data which usually takes one whole day.
When compared with the importance of an organization's Strategy Map, the cost of this is extremely affordable and the actual amount can be seen in our StrategyKpi.com Price List.